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FAQ

Why I can't track my order?

The tracking info will not be updated immediately after shipping. Please recheck after getting the tracking number 24-48 hours. OR You can contact us through our live chat or message us service@nadula.com.

Why is my order processing?

All orders processed within 72 hours (Except Custom Products order). Please don't worry, we will try our best to help you receive it ASAP. You can contact us through our live chat or message us service@nadula.com.

Delivery failed, what should I do?

If the delivery failed, we will notify the customer to pick it up by SMS. Please contact the logistics company for re-delivery or pick up by yourself. Otherwise, the loss caused by not picking up the package in time shall be borne by the customer.

Overnight orders Attention?

After the overnight delivery order is returned, the overnight delivery fee will not be refunded or the overnight delivery does not need to be reissued.

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